“Dear Telecia, 
I just wanted to take a moment and thank you for your compassion and professionalism when we came to your facility for [resident's name]. As you probably know, we come in contact with many ones, hospitals, and care facilities in the course of our business. Sometimes we find that the staff just considers their positions as a 'job'. This wasn't the case when we came to your place. 
Thank you for what you do in caring for our folks who can no longer care for themselves. You truly have a calling and are the right people doing the right thing.”
Mark L., Funeral Director

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